So, we’re day 38 of 2012 and the inevitable happened – my PC kaked itself. And of course it’s inevitable – it’s a piece of machinery after all and they are designed to fail … eventually. I’ve had a pretty good run with this one actually – it’s been about five years I think. I’ve had probably three PCs in my 12 years in business – I don’t generally buy off-the-shelf PCs but have had mine built by the boys at Computer Alliance in Brisbane. The off-the-shelf models tend to have too much of what I don’t need (eg – gaming graphics cards) and not enough of what I do (eg extra USB ports!). The computer tech is hopefully coming today to give the verdict – but I have a feeling it’s a motherboard issue.
Given my business is reliant on computer technology and the internet you’d think this would be a disaster of ’end times’ proportions. Perhaps it would be, if I didn’t have in place solid risk management strategies. So what enables me to keep working despite seeming disaster? Here’s my system – perhaps you can use some of these tips to design your own risk management plan if you don’t already have one:
1. Notify clients immediately via SMS that there’s a problem. You don’t want clients emailing you and sending work, wondering why they’re not hearing back from you. It’s your responsibility to let them know there’s an issue and roughly when it’ll be fixed.
2. Have back-up equipment. This is critical – even if you think you can’t afford it. If your business relies on computer tech and the internet, you MUST have back-up equipment. It might be a second computer or laptop. I have a Dell back-up laptop for emergencies, and also a Mac which is my daughter’s machine but enables me to do things like check email online while the lappie is updating.
3. Back up your data. At the end of every day I back up my work folder (containing client files) to an external drive and/or a USB – usually the USB daily, the external hard drive once a month (where I back up my entire My Documents folder). This includes backing up your Outlook data file. If you don’t know where this is, do a search of your computer for *.pst. I copy this and put it into a folder called ‘Outlook’ on my desktop then tell Outlook to search for the data file there. In this way at the end of every day I back up my Outlook pst file to the USB stick and it’s always ready for transfer to another computer should I have a crash … like today!
4. Bookmarks – back them up too. You forget how reliant you are on your bookmarks. I use Firefox and there’s a back-up and export/import html feature there that I use usually weekly to back up the bookmarks file to USB. If I have a crash, I can then import my bookmarks from that stick onto my lappie or other system and it’s just like nothing happened.
5. Ensure your back-up computer contains everything you need. All programs you regularly use on your main (now dead) system should be on your back-up computer to avoid any downtime. So for example, I have a copy of Skype on every piece of equipment, Dropbox on everything, and my transcription software on each computer so all I need to do is plug in the hardware and I’m off and running again.
And don’t forget, these steps also apply to your back-up system. Ensure you’re backing up everything on the second system you’re using whilst your main PC is being repaired or replaced so you can seamlessly copy files across to the new system when it’s back.
If you follow these steps, should you suffer a crash or other problem with your PC you can continue working with no, or limited, interruption to your clients and the running of your business. It’s taken about an hour and a half for me to update the anti-virus software on the laptop, download all the Windows updates and transfer my client files and Outlook pst file to it. So I can keep going on client work with the minimal disruption to them whilst the tech guy checks into the problem with my PC and gives me the verdict!
What risk management systems do you have in place should your computer decide to call it a day?
© Lyn Prowse-Bishop – www.execstress.com