Posts belonging to Category business building

Importance of Follow Up

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Tweet Getting clients is a big issue for small business owners – how to keep them is probably the next most common question I receive! But when it comes to getting clients one thing you can’t go past is follow up! It never ceases to amaze me the number of small business owners who do […]

Is Your Customer Service Letting You Down?

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Tweet I know, I always seem to be harping on about customer service but seriously, it is imperative you get this right if you want to stay in business – particularly during an economic downturn and with the increase in the number of customers now heading online for their needs. The Sunday Mail recently reported […]

Is Service Dead?

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Tweet I guess service died with the death of ‘service stations’ which are now ‘petrol stations’ – when I was a child I remember you never filled your own car. A service station attendant was always on hand to do that for you and while the tank was filling they’d wash down your windscreen as […]

Business Facing Grim 12 Months

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Tweet Well I don’t know about you but I’m more confused than ever! On the one hand we’re told Australia is riding high and one of the few countries to make it through the GFC relatively unscathed. Low unemployment, confidence in the future and so on. On the other there were reports recently that business […]

Changing Face of Business

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Tweet Gerry Harvey led the push for the government to add GST to overseas purchases costing less than $1,000. The Australian press has recently run a number of articles on retailers hurting from customers who are moving to buy online – because they can get the same goods for cheaper – and who are using […]