I know, I always seem to be harping on about customer service but seriously, it is imperative you get this right if you want to stay in business – particularly during an economic downturn and with the increase in the number of customers now heading online for their needs. The Sunday Mail recently reported Queensland [...]
Categories: business building
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Tags: business services, customer service
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I guess service died with the death of ‘service stations’ which are now ‘petrol stations’ – when I was a child I remember you never filled your own car. A service station attendant was always on hand to do that for you and while the tank was filling they’d wash down your windscreen as well. [...]
Categories: business building
| Tags: Customer Management, customer service, Education and Training, service
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Well I don’t know about you but I’m more confused than ever! On the one hand we’re told Australia is riding high and one of the few countries to make it through the GFC relatively unscathed. Low unemployment, confidence in the future and so on. On the other there were reports recently that business faces [...]
Categories: business building
| Tags: Australia, business, global financial crisis, Small Business
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Gerry Harvey led the push for the government to add GST to overseas purchases costing less than $1,000. The Australian press has recently run a number of articles on retailers hurting from customers who are moving to buy online – because they can get the same goods for cheaper – and who are using this [...]
Categories: business building
| Tags: business, Customer, Online shopping, Small Business
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Are you going to the National Small Business Summit 2011? This is Australia’s premier small business event taking place in Sydney July 26 and 27! As an annual forum of the people who govern, support and work in the small business sector the event aims to identify the most important issues for small business; to [...]
Categories: business building
| Tags: Australia, business, COSBOA, Small Business
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