Is Your Customer Service Letting You Down?

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Tweet I know, I always seem to be harping on about customer service but seriously, it is imperative you get this right if you want to stay in business – particularly during an economic downturn and with the increase in the number of customers now heading online for their needs. The Sunday Mail recently reported […]

Caveat Emptor

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Tweet Scams continue to do the rounds with the most recent being a quite sophisticated scam by a user of carsales.com.au. You don’t need me to tell you, purchasing online carries inherent risks and caveat emptor applies there as anywhere else – perhaps even more so. So what about people who legitimately practice online – […]

Admin/Clerical Work ‘Unskilled’?

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Tweet I was doing some work for a client the other day and he was making recommendations that someone would be suitable for “reasonably unskilled work” like administrative and office/clerical work. It got me thinking – do the general public really think that secretaries and other admin/clerical staff are “unskilled”? This couldn’t be further from […]

SEEK Job adverts – caution advised

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Tweet There have been a few posts to VA lists of late about jobs advertised on lists like SEEK job placement boards. They might be for medical transcriptionists, typists, phone sales and so on. I would urge caution to any VA who considered applying for one of these advertised positions.  For tax purposes you would […]

Becoming a VA – Beware

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Tweet I get lots and lots and LOTS of enquiries from ladies – and some men – wanting to become a VA and asking for advice on how to get started. I’m happy to help and point them in the direction of where they can get useful start-up information (including my podcast). I know other […]