Is Your Customer Service Letting You Down?

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Tweet I know, I always seem to be harping on about customer service but seriously, it is imperative you get this right if you want to stay in business – particularly during an economic downturn and with the increase in the number of customers now heading online for their needs. The Sunday Mail recently reported […]

Is Service Dead?

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Tweet I guess service died with the death of ‘service stations’ which are now ‘petrol stations’ – when I was a child I remember you never filled your own car. A service station attendant was always on hand to do that for you and while the tank was filling they’d wash down your windscreen as […]

Social Media Means Engagement

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Tweet I was interested to read recently that my local Council officers had recommended the Council make use of Facebook and Twitter. Great idea, until I read that councillors wanted to ensure no one could comment on the posts and the communications officer assured them they’d be used only to direct users to the Council’s […]